Customer Service

Customer Service

Shipping & Delivery

MAD MAC products are made and shipped fresh. As a result, we are striving to build a shipping program that both accommodates your needs and delivers product of the highest possible quality. To guarantee you the freshest products possible, all packages are shipped Monday through Thursday via UPS . You can choose your shipping cost and time frame directly while you check out, UPS Ground Service is available only for deliveries that are guaranteed a 1-3 days transit time from our facility and ships Monday through Thursday, please note that order place on Wednesday or Thursday might spend the week end in UPS transit facility before it reach your location.

Please read our detailed shipping policy here.
Privacy & Security

Mad Mac LLC is committed to respecting your privacy and recognizing your need for appropriate protection and management of personal information you share with us (the phrase "personal information" means any information by which you can be identified, such as your name, mailing address, email address, telephone number, etc.). The purpose of this privacy policy is to inform you what personal information we may collect from you, how we use such information, and the choices you have regarding our use of, and your ability to review and correct, and the information. This policy applies only to customers in the United States.

Please read our detailed privacy & security policy here.

We have set up a UPS shipping Calculator to give you the exact shipping amount you will be charged depending on your shipping zip code, the shipping method chosen and the total weight of your order. When you register or Login, and "Check out" your order , you will receive an email with your tracking Number that will enable you to view & track your order online - please verify the information before calling customer service.

Payment, Pricing & Promotions

We Accept Payment via Major Credit Cards – Visa, Mastercard and American Express. Our checkout process is encrypted with a 128-bit SSL certificate. This ensures all sensitive data, such as credit card information and billing/shipping address be processed securely without any compromising factors.

Please read our detailed pricing & payment policy here.
Viewing Orders

You can view your current orders and your history under "My Account". Here you have access to all of your recent orders, account information, address book and more. You can click on each individual order to view the details and even click on "reorder" to quickly checkout with the previously purchased items.

Updating Account Information

Within "My Account", you may update your personal information by clicking on the corresponding "edit" link under each module.