Shipping Policy

IMPORTANT COVID-19 SHIPPING INFORMATION

While the majority of our packages have been delivered without incident, PLEASE NOTE THAT UPS HAS SUSPENDED ALL DELIVERY GUARANTEES.  This means that your package may spend an extra day in transit.  (2nd Day Air has occasionally taken 3 days to arrive, Next Day Air has occasionally taken 2 days to arrive). 

Because of this suspension of guarantees, we have no recourse with UPS and this situation is beyond our control.

However, we are taking measures to ensure your shipment arrives as fresh as we intended.

1.  We are packing later in the day, as close to our UPS scheduled pickup as possible so that your order spends as little time packaged as possible.

2. We are adding extra ice packs to help counteract a possible extra transit day. 

3. Please note that the ice packs we pack with your order do not need to be frozen or even still cold upon arrival.  They are there to elongate the shelf life.  Our macarons are able to stay at room temperature for up to five days.  

Please plan your orders accordingly as this is a new situation for all of us. 

We thank you for your patience and understanding as we try to navigate through this unforeseen delivery obstacle. 

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All of our products are sealed in airtight packaging to maintain our high quality standards.  Furthermore, our macarons and canelés are shipped in insulated boxes with ice packs to make sure they arrive to you at the peak of their freshness.  The package must be delivered within two days and so all appropriate shipping method(s) to ensure 2 day delivery will be offered at checkout.

We avoid shipping perishables over the weekend because we do not want your temperature sensitive package spending the weekend in a UPS shipping facility. With the exception of the NYC area, we only ship perishables Monday, Tuesday, and Wednesday.  To be safe, if you need your macarons and/or canelés by a specific date, it is recommended that you place your order by the previous Monday or Tuesday.

If your order does not contain macarons or caneles, we can ship Monday through Friday.

We offer UPS ground shipping exclusively to the following states: NY, NJ, CT, ME, NH, VT, MA, RI, PA, DE, MD, VA, SC, NC, TN, WV, OH, IN, MI.

All other states must choose 2nd Day Air.

Please note, if you choose an incorrect shipping method for your region, it may affect the delivery times.

We ship from the NYC area. The yellow and tan areas are the only available destinations for UPS Ground service. If you are unsure, please check the map below. 

 For for information, view our FAQs page.